FAQ

OUR ONLINE STORE

Phone: 07858 999113

Email:  info@belvederetea.co.uk

OPENING HOURS

Mon - Fri: 10am - 5pm
​​Saturday: 10am - 12pm

 

HELP

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FOOD ALLERGY WARNING

*When placing an order please make us aware of any food allergies *

PLEASE BE ADVISED THAT FOOD PREPARED HERE MAY CONTAIN THESE INGREDIENTS:
PEANUTS, MILK, EGGS, WHEAT, SOYBEAN, MUSHROOM, FISH, SHELLFISH, SESAME SEED.

PAYMENT METHOD

We accept PayPal, Visa Card and Bank Tranfer,  for payment.Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account.Just follow check out, at PayPal login page, select Check Out as a Guest.On Pay Pal guest check out page, click card type, you will find a number of card type to select. ( Visa, Visa Debit/Visa Electron, Maestro, Discover, Master and American Express)

SHIPPING POLICY

Standard delivery

Total delivery cost will show during checkout.
Estimated delivery time for a UK mainland order is 2-3 working days.
 

Delivery Time
Royal Mail does not take any responsibility for a delay in this estimated delivery time.
3 to 5 business days after dispatch.
Parcels going to residential addresses may be delivered on a Sunday.


Orders of eligible items over £30 (including local VAT) qualify for FREE Delivery. We will refund your shipping cost back to your account after ordered.

RETURN POLICY

I would glad to let our value customers know what to do in case you have changed your mind about your purchase, or if you’re dissatisfied with a product. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

100% Satisfaction Guarantee: If you are not satisfied with the product you purchased for any reason, please contact us for a return instruction within 30 days for a refund. Shipping Handling costs are not refundable. Return shipping cost will be paid by buyer. Belvedere will refund the cost of sending an item back to us if it’s defective, damaged or incorrect and in many cases.

WHOLESALE INQUIRIES

Welcome to contact us directly, regarding Belvedere tea. We will get back to you as soon as possible

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